Termos do serviço

Terms & Conditions Consumers (B2C)

Last Updated: 08.01.2024

Welcome to Hallas Design ApS! Please read the following terms and conditions carefully before using our website and making a purchase. By accessing or using the Hallas website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

1. Agreement and Definitions

1.1. The terms “we,” “us,” or “our” refer to Hallas Lamps, the website owner.

1.2. “You” refers to the consumer or user of our website.

2. Products and Orders

2.1. Product Descriptions: We strive to provide accurate descriptions and images of our products. However, variations may occur, and we reserve the right to update information without notice.

2.2. Ordering: By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel orders at our discretion.

2.3. Prices: We use different kind of currencies and the prices do not include VAT unless you are a private consumer. Shipping costs will be specified during the checkout process unless anything else is agreed upon writing.

3. Payment and Security

3.1. Payment Methods: We accept various payment methods, which will be displayed during the checkout process. Visa/Dankort, Visa, MasterCard and ApplePay.

3.2. Security: We use secure payment gateways to protect your payment information. However, we are not liable for any unauthorized access or disclosure of your personal information.

4. Delivery and Returns

4.1. Delivery: We aim to dispatch orders promptly. Delivery times may vary, and we are not responsible for delays caused by third-party delivery services.

4.2. Returns: You have the right to return items within 14 days of receipt, in accordance with Danish consumer law if you are a private consumer.

We want you to be delighted with your new purchase. Please review your item(s) upon delivery. If there is an issue with your order, contact our customer service via email as soon as possible after receipt. If you receive a damaged, defective, or incorrect item, we’ll make it right.

Please follow these detailed instructions:

  • Hallas Design customer service: support@hallasdesign.com. If you’re not completely satisfied with your purchase, just contact us at the email address above to return or exchange eligible items, but please keep the following in mind during the return process:
  • You must claim your return within 14 days of receiving the product, and returns must be in original condition and packaging
  • Preconfigured bundles cannot be partially returned. If you are dissatisfied with your bundle, you may return it in its entirety according to these provisions
  • Returns with a receipt will be refunded in the same form as the originalpayment was made.
  • Returns will reflect any original discounts and/or promotions.
  • Be sure to retain the original packing materials, receipt, and all merchandise tags for returns.

Proof of purchase is required for exchanges, credits, or refunds on eligible items. For your convenience, we will accept the following as proof of purchase:

  • E-receipt
  • Original packing slip
  • Order number

5. Consumer Rights and Warranty

5.1. Consumer Rights: Your rights as a consumer are protected under Danish consumer law.

5.2. Warranty: Our products come with a statutory warranty. If you receive a faulty product, please contact us within a reasonable time to arrange a replacement or refund.

6. Privacy and Data Protection

6.1. Privacy Policy: We are committed to protecting your privacy. Please review our ‘Privacy Policy‘ to understand how we collect, use, and safeguard your personal information.

7. Intellectual Property

7.1. Trademarks and Copyrights: All content on our website is the property of Hallas Lamps and is protected by Danish and international copyright laws.

8. Governing Law

8.1. These terms and conditions are governed by Danish law. Any disputes arising from the use of our website or the purchase of products shall be settled in accordance with Danish law.

9. Contact Information

9.1. If you have any questions or concerns, please contact us at: support@hallasdesign.com

By using our website and making a purchase, you acknowledge that you have read, understood, and agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.

Thank you for choosing Hallas Design!

10. Shipping & Delivery

10.1 The shipping method for your purchase is determined by the type of item ordered. We will do our best to present accurate arrival dates, but if you are ordering something not currently in stock, these dates may change. We apologize for any inconvenience these delays may cause.

10.2 Orders within EU region

We aspire for our products to be utilized globally, and to support this objective, we aim to establish a worldwide shipping policy, contingent upon its feasibility.

 Our shiping methods are:

  • GLS: Smaller parcels (including many lamps) ship via GLS, delivered Tuesday–Saturday. Typical delivery is 2–10 business days from shipment date. Other shiping methods can also be arranged.

11. Force majeure

11.1 If an extraordinary situation arises that is beyond our control, or if fulfilling the obligation has become unusually burdensome for us due to unforeseen or external events – which can be considered as force majeure or hardship – our obligations will be suspended. The duration of the suspension will be as long as the acute situation lasts. Examples of force majeure and hardship include natural disasters, fire, war, requisition, seizure, currency restrictions, riots, civil unrest, pandemics, shortage of transportation, general scarcity of goods, fuel restrictions, government orders, disease outbreaks, health crises, epidemics, pandemics, strikes, or production disruptions from suppliers, for which we cannot be held responsible.

In cases where circumstances are deemed force majeure, no claims can be made against Hallas Design ApS as the seller – including for delays. At the same time, no claims can be made against the buyer as a party to the transaction if force majeure is involved.

If force majeure or Decias-related restrictions occur and last for more than 60 days, both parties have the right to withdraw from the agreement. However, of course, payment still needs to be made for goods already delivered.